Refund policy

Returns:
Our policy lasts 20 days from order. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds and exchanges may take place at your nearest BATL venue. To complete your return, we require a receipt or proof of purchase.

Online Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5 business days.

Late or missing online refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@batlgrounds.com.

Final Sale items (if applicable):
Unfortunately, final sale items cannot be refunded.

Gift Cards (Physical or Digital):
Gift cards are not eligble for return, refund or exchange.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@batlgrounds.com and send your item to: 11-813 Brock Rd, Pickering, ON, L1W 1Z8.